Legal

Refund & cancellation

Last updated 28 August 2026

Short version: if the service did not do what it promised, you get your money back. If you simply used your credits, you do not. Details below.

When we refund in full

• The service was unavailable or broken for a sustained period during your billing cycle.
• You were charged twice for the same purchase.
• You were charged after cancelling.
• You bought a plan and have not used any of its credits — ask within 7 days of purchase.

Email us with the payment reference and we will process the refund to the original payment method. Razorpay typically returns funds within 5–7 working days.

When we do not refund

• Credits you have already spent on captioning or exports.
• Dissatisfaction with caption accuracy alone. Speech-to-text quality depends heavily on the audio — test it on the free plan before paying, which is exactly what the free minutes are for.
• Accounts closed for breaking the terms of service.

Failed renders are never charged

If a render fails, its credit is returned to your account automatically — there is nothing to claim and nothing to email us about. If you see a failed export that still took minutes off your balance, that is a bug: tell us and we will put it back.

Cancelling a monthly plan

Cancel any time from Credits & plans. Cancelling stops the next charge; it does not end the cycle you have already paid for, so you keep your minutes until the period ends. After that the account drops to Free, and exports carry a watermark again. Nothing is deleted.

One-time credit packs

Packs are a single purchase with no recurring charge, so there is nothing to cancel. Unused pack credits do not expire.

How to ask

Email janitsingh05@gmail.com with the email address on the account and the Razorpay payment reference. We reply within 2 working days.